How does the blow LTD beauty at home service work?
Download the blow LTD app and fill in our quick and easy form to register. Then follow the booking steps to make your first appointment. Once your request is submitted, it will be processed and placed with a blow LTD beauty professional. You will then receive a confirmation e-mail with the name of your stylist and your appointment details. All you need to do is sit back, relax and wait for your stylist to arrive!
What are your hours of operation?
Our customer support line 01256 952100 is manned from 7am – 8pm daily. Please leave a voicemail out of these hours or if the line is busy, one of our team members will be in touch ASAP. Alternatively you can email email@example.com for any queries.
What services does blow LTD offer?
At the moment, blow LTD offers blow dries, make-up, manicures, pedicures, lashes and facials. Very soon we will be adding more beauty treatments, so keep checking back to see our latest services!
What areas and locations do you service?
Our blow LTD team can come to your home, office, hotel or wherever you need us within London zones 1,2 & 3. We have been known to serve appointments in gyms, events, and anywhere we can use a power socket (for blow drying services) and you can sit comfortably! We have plans to roll out beyond London, so sign up and we will let you know as soon as this happens.
Are your stylists vetted?
Every blow LTD member is fully qualified, insured and complies with our high service standards.
We hand pick, screen and certify each professional in person. All have passed our CRB checks, are fully insured and we regularly collect feedback to ensure you receive an amazing and consistent service – each and every time.
Can I choose my stylist/manicurist?
The app does not have this functionality however the Fast Beauty team can check availability for you. The Fast Beauty Team can be reached on 01256 952 100 or firstname.lastname@example.org.
My appointment is pending, what does this mean?
A pending appointment means that it has been received and is awaiting acceptance by a blow LTD stylist. Only once the appointment is confirmed is a stylist allocated.
I have used a promotional code to book a service and I have had to cancel, the credit is not showing up in my app; what do I do?
Please email email@example.com with the details of your cancelled booking and historic promotional or referral code(s) used so your credit can be reinstated. Alternatively call Customer Support team on 01256 952 100 between 7am-8pm daily.
I have a promotional code, how do I use it?
Either select the menu on the top left hand side of the app and select “promo codes”, or enter your promo code at checkout as the final step when making your booking. Whichever way you enter it, your credit will be applied instantly.
I’ve been referred by a friend, where do I enter this code?
You must enter your referral code when you register to use the app. Currently referral codes only work on our mobile app and not on web bookings.
I’ve referred a friend, when do I get my credit?
You receive your referral credit once your friend has made and completed their appointment.
CANCELLATIONS AND REFUNDS
What is your cancellation policy?
We operate an 18 hour cancellation policy so you will be charged the full price of your appointment should it fall within this window.
How do cancel my appointment?
You can cancel the appointment via the “My Bookings” section of the app or e-mail firstname.lastname@example.org. Alternatively please telephone the customer support team on 01256 952 100 (between 7am-8pm daily). If you are e-mailing, only once you receive an e-mail stating that your appointment is cancelled does this show up in the app. If is still saying confirmed, get in touch.
How do I amend my appointment?
Please e-mail email@example.com or telephone the customer support team on 01256 952 100 (between 7am-8pm daily) stating the following information:
a) the current appointment details;
b) the postcode of the appointment; and
c) the date and time you wish to move to.
We will email you to confirm the changes, if in rare cases we are not able to accommodate your request, we will call you to discuss an alternative.
Please note that your amendments will be subject to our cancellation policy.
GENERAL BOOKING QUERIES
I would like an up-do, which service do I book?
Please select the “bespoke” option and send an e-mail to firstname.lastname@example.org. When your appointment is confirmed please attach a photograph of the desired look so the stylist is prepared.
I would like a style that is not on your looks menu e.g. 1920’s theme, what do I do?
Please select the “bespoke” option and send an e-mail to email@example.com. When your appointment is confirmed, attach a photograph of the desired look so that the stylist is prepared.
How long do Blow + Make-Up appointments last?
Including set-up, the duration for a Blow Dry + Make-Up appointment from our looks menu is 1 hour 10 minutes. Make-up is applied first and then your hair is styled.
Please find here a link to our looks menu where you can choose your style.
For bespoke appointments, please have a photograph of your desired look to hand when your stylist arrives. Bespoke services are 60 minutes in duration for both hair and make-up (60 minutes for hair, 60 minutes for make-up). Our bespoke blow and make-up package is 90 minutes long and includes a make-up style from the following looks menu.
I have booked a blow dry appointment, what happens next?
The stylist will arrive at your location at the scheduled time. All they require is for you to be seated next to a power socket so they can plug in their tools.
If you have booked a £40, 40-minute blow dry, please have in mind which style you would like from the following looks menu.
I have booked a make-up appointment; can my own make-up be used?
The make-up artists arrive with an extensive kit of premium cosmetics, but of course you can advise them to use your own products should you wish.
I have booked a manicure appointment, what happens next?
The technician will arrive at your door at the scheduled time with all the tools and products needed for your appointment. All they require is for you to be seated at a table in good light. For gel manis and pedis, the technician will need a power socket to plug in her curing lamp. The manicurist will need access to running water.
I have booked a pedicure appointment, what happens next?
The technician will arrive at your location at the scheduled time with all the tools and products needed for your appointment. All they require is for you to be seated ideally on a comfortable chair where they can face you and for you to wear clothing on your lower body that can be rolled up to the knee. The technician will need access to running water and, if it is a gel pedicure, a plug socket for her curing lamp.
I have booked a blow dry appointment; do I need to have wet hair?
No you do not need wet hair, all we ask is that your hair is clean. Our stylists are trained to expertly style dry hair and can dampen it if necessary.
Is a tip included?
A tip is not included however on completion of the service, there is an option on your app to add a discretionary tip in the form of a percentage for the service.
I want to add a service to my existing booking
The Fast Beauty Team can be reached on 01256 952 100 or firstname.lastname@example.org between 7am-8pm daily who will action this for you.
I wish to have multiple appointments for a group
Please contact the Fast Beauty Team on 01256 952 100 or email@example.com between 7am-8pm daily who can discuss options with you.
Are there any corporate or group discounts?
Please contact the Fast Beauty Team on 01256 952 100 or firstname.lastname@example.org between 7am-8pm daily who can discuss options with you.
I have booked an on demand appointment and I am running late, what do I do?
Stylists can only wait for a maximum of 20 minutes after your scheduled appointment time due to other commitments.
Please note, we have an 18 hour cancellation policy so you will be charged the full price of your appointment should it fall within this window.
My stylist is late, how can I contact them?
Please call the Fast Beauty team on 01256 952 100 who will get in contact with your stylist.
My address in wrong in the app, how do I change it?
Please call the Fast Beauty team on 01256 952 100 who will inform your stylist.
How Are Payments Processed?
Your debit or credit card will be charged automatically once your treatment has been accepted by one of the blow LTD team. We use a safe and secure world leading third party payment processing service.
My appointment was cancelled, when should I expect a refund?
If your appointment was cancelled because there were not any available stylists to accept this booking, we will not have charged your card, so you don’t need to do anything!
If your appointment was cancelled for another reason and a stylist had confirmed the appointment, the Fast Beauty team will process the refund. Refunds take 5-10 business days to appear in your account, which is due to your banks’ refund policy. We cannot speed up this process as the receiver bank (your bank) sets this limit.
I wish to make a complaint, how do I do so?
Our customer services team is available from 9-6 Monday-Friday on 01256 952 100. If you are outside of those hours or wish to make a written complaint, please e-mail email@example.com.
If you booked online, the easiest way to cancel or change your booking is to use the link provided in your booking confirmation email. Alternatively you can call the store directly to amend your appointment. Individual store contact details can be found on the ‘Contact Us’ page of this website and on the ‘Store Finder’ page of this website.
How can I make a new booking?
If you would like to make a booking to have your 30 minute blowdry, 15 minute makeup or 15 minute express nails then you can click any of the ‘Book’ icons on the Blow Ltd website, mobile or iPad versions, call the store directly or drop in to arrange your appointment. Individual store contact details can be found on the Contact Us page of this website and on the Store Finder page of this website.
How do I find my nearest beauty bar?
Individual store contact details can be found on the Find Us page of this website.
Can I request a particular stylist or makeup artist?
To ensure we are as flexible as possible to meet your busy needs our model is centred around booking a timeslot and not a person. All our stylists and makeup artists are trained to a very high level before they enter our beauty bars and the Blow Ltd promise is to deliver an outstanding service irrespective of who serves you.
Web Orders & Returns
How can I track my order?
If you selected Standard Delivery your packaged will be dispatched via Royal Mail and will be delivered within 3-4 working days. Tracking is not available on orders of this type .
If you selected the Next Working Day DPD service, then your package will be dispatched via DPD and a tracking reference will be sent to the mobile number provided during the checkout process.
My order hasn’t arrived, where is it?
If you have concerns regarding the whereabouts of your order,please check the delivery time guidelines on your order confirmation email. If the time provided by the guidelines has elapsed please contact our customer service team on firstname.lastname@example.org making sure to clearly state your unique order number.
My order arrived incomplete, what should I do?
Our warehouse team work very hard to get everything right but occasionally mistakes do happen. If an item is missing (and you weren’t made aware of a stock shortage) or you’ve received something other than you were expecting, please make our customer service team aware of any issues as soon as possible; attaching photographs if relevant. For missing items, we will verify with the warehouse and arrange dispatch of the relevant product as quickly as we possibly can.
How does telephone ordering work?
You can call our customer service team on 01256 952 100 to place an order over the phone. The blow LTD team member you speak to will give you a unique order reference number and request your email address to send you an email to confirm the order you have placed.
How do I review a product that I’ve ordered?
If you would like to write a review of a product that you have purchased from blow LTD then you first need to log in to your account and then select the product from your order history. Clicking on the ‘Review’ button will enable you to award a star rating and leave your feedback. Please be aware that reviews are moderated before going live on our site. We will edit any inappropriate language and may modify grammar/spelling if appropriate.
How do I qualify for free delivery?
We offer free Standard 3-4 working day delivery on all orders over £50.
What are your shipping rates?
We have 3 shipping options available: Standard, Next Day and Saturday Delivery.
ROYAL MAIL STANDARD*
Delivery within 3-4 working days, sale purchases may take up to 7 working days.
£3.95 including VAT
NEXT WORKING DAY DPD
Delivery the following working day provided that the order is placed before 1pm
£6.95 including VAT
Your order must be placed before 1pm on the previous working day
SATURDAY DELIVERY DPD
Delivery on Saturday
£14.00 including VAT
Your order must be placed before 1pm on the Friday before
* Our ROYAL MAIL STANDARD service is available for all addresses within the UK mainland. Our NEXT WORKING DAY DPD, SATURDAY DELIVERY DPD services are available for all UK Mainland addresses excluding the Scottish Highlands. Please note that working days exclude Saturdays, Sundays and Bank Holidays.
Which countries do you ship to?
We currently ship to all mainland UK addresses. If you would like a parcel shipped to Northern Ireland we can arrange this at no extra charge, please contact our customer service team on email@example.com. International shipping coming soon. If you live abroad and you’d like us to ship to you, email us at firstname.lastname@example.org to help us prioritise our services.
What is your returns policy?
We hope that you will be satisfied with your order and enjoy everything in it. However, if you are not completely satisfied please return it in its original condition within 14 days of purchase with proof of purchase for a refund. PLEASE NOTE: In the case of cosmetics they must be returned un-used and un-opened in their original condition. Returns of opened cosmetic products will not be accepted unless deemed faulty (to be determined by the manufacturer).
How do I return something?
Contact our team at Customer Services to notify us that you’re sending something back and get your returns code. There are a number of ways to contact us. You can write to us at: Customer Services, Blow Ltd, 7 Henrietta Street, London, WC2E 8PS. You can also call us on 01256 952100 or email us at email@example.com .
Please pack the item(s) securely in the original product packaging, if possible. Please be advised that we are only able to refund goods that are returned to us in their original unopened form and in a resalable condition.
Fill in the returns note enclosed with your original order and enter the returns code you have been given by Customer Services. You also need to indicate on this form whether you would like a refund. Please remember that in order for the return to be processed you must ensure that the completed form is included with your return package and that the goods are wrapped securely in the same outer packaging in which you received them. Please return your package either:
In person to your nearest blow LTD Beauty Bar with proof of purchase OR
By mailing it to:
FREEPOST BLOW LTD RTGU-ATYL-BEYT
7 Henrietta Street
My order arrived damaged, what should I do?
We want all of our orders to reach their destinations in perfect condition. If your order arrives damaged, please email photographs as soon as possible – including details of any leaks, breakages or signs that the outer parcel has been tampered with. Please retain the product and packaging until the issue has been resolved. Please send relevant images to firstname.lastname@example.org so we can arrange prompt dispatch of a duplicate item if necessary.
When will my refund payment be processed?
Your payment for the goods will be refunded by Blow Ltd as soon as possible by the original payment method, no later than 5 working days after we have received the goods. Please note that delivery charges are not refunded.
I would like an alternative product, who can advise me on this?
If you would like an alternative or similar product, email us with your query at email@example.com and we will do our best to help you find the product for you. Alternatively, visit us in store and talk to one of our highly trained product gurus or if you want, just call us.
What is your returns policy?
I’ve suffered a reaction to a product, can I send it back? If a product is defective, or you suffer an adverse reaction, please stop using the product immediately and contact our customer service team. Please be aware that in both instances we cannot accept responsibility and may refer you to the manufacturer, requesting that you deal with them directly. We will however, do our best to resolve any issues you may have as efficiently as we possibly can.